Thursday, February 22, 2007

further adventures of xbox 360 customer service

so, a week later, i still have not received a box to ship my 360 back. i have already paid the fee to have it repaired. so i call customer service to ask when my shipping box will arrive. although i was told one was on its way, today i was told it was my responsibility and they are waiting for it.

after requesting a supervisor, i asked if they would follow up with the previous representative, who was also a "supervisor" (requested because i couldn't understand the rep i was speaking with) on the mistake, because they told me i would receive the box in 3-5 days. the response was "our policy is that we do not send out boxes for repairs out of warranty." this was repeated when i asked again.

so not only was this mistake made and slowing the process, they refused to do any follow up with their employees who made the mistake.

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