after all of the problems with xbox customer service, i decided to cancel the repair. now when i called customer service and shared that i was cancelling the repair, because i felt that i was treated below standards, the made anew offer. after all of the confusion with them not sending a pre-paid shipping box, they told me that they would now be willing to send the box. what! why wait for me to cancel? they also offered a lower discount on the repair fee (the old one was out of warranty, argh...)
however, i decided to just go a buy a new core system and purchase a 2 year extended warranty with it. that guarantees that over the new couple of years, when it does break and i am sure it will, that i can exchange it for a new one that same day. it also means that i have the most up to date hardware, including a different and quieter dvd drive, and a different power supply. not sure what the latter is because of...
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